If I had to write a business novel, like that one we had to read in Operations class, “The Goal”, by Eli Goldratt, my main character would, without a doubt, be the DJ, if for no other reason than he produces quotes like this:

“In business, you’ve got to be a bastard!”.

I ate dinner with him last night and he talked a little about a quality problem he was having with one of his company’s products (a headlight) that was ruffling the feathers of a new customer. Today, he would have to re-emphasize the importance of quality to his workers.

During the meeting, he grabbed a big headlight, as an example, and slammed it on the floor, shattering it to pieces. Next time, he said, it wouldn’t be a headlight, it would be a head